IHG Clean Promise

When your’re ready to travel again, we’ll be ready to welcome you

As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests – by redefining cleanliness and supporting your wellbeing throughout your stay. We have expanded our commitment to cleanliness by:

- Using new science-led protocols and service measures by enhancing the IHG Way of Clean
- Partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey
- Launching a global IHG Clean Promise

IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and guests can expect to see evolved procedures throughout the hotel, which may include:

Reception: Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out

Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, social distancing, guidance to implement ‘last cleaned’ charts, and best practices for pools, fitness centers and lounges

Guest Room: Reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology (at select hotels) and the addition of in-room IHG Clean Promise cards with cleaning procedures

Food & Beverage: New standards and service approach to buffets, banquets, room-service and catering

For more information please visit https://www.ihg.com/content/us/en/customer-care/clean-promise

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